What's the minimum age for the workshops?

Our glassblowing workshop is open to children aged four and up.
Younger children can enjoy hand-building pottery, sandblasting, pottery painting,
laser engraving, and our vintage bead activities.
(Please note that an adult must accompany young children.)

Lampwork bead workshops are available for children of elementary school age and older.
Parental supervision is not required.
Kiriko workshops are available for participants aged 11 and older.
Electric pottery wheel workshops are available for children aged 6 and older (elementary school age and above).

Are parents allowed to accompany their children in the workshops?

We require adult supervision for younger children participating in our workshops.
Each child receives one-on-one instruction in the Lampwork bead-making workshop,
so a parent or guardian doesn't need to be present.
For our other workshops, while we can't provide seating for accompanying adults,
you're welcome to stay close by to watch and take photos.

Accompanying Person Policy for Each Experience

Glassblowing	Up to 5 people, including the participant.
Electric Potter's Wheel	For children up to the lower elementary school grades, one adult may accompany every two children. Accompanying adults may not provide technical assistance or take over the activity at any time. Thank you for your understanding. Seating is provided for participants only.
Pottery Painting	Accompanying persons are allowed without a seat.
Sandblasting & Laser Engraving	If all participants are 10 years old or younger, one accompanying person per group is allowed without a seat. If an adult participates along with a child aged 10 or younger, accompanying persons are not allowed. If the group consists entirely of children aged 10 or younger, only one accompanying person is allowed per group.
Kiriko Cut Glass	No accompanying persons allowed.
Lampwork Bead-making	Up to 3 people, including the participant.
Vintage Beads	Up to 5 people, including the participant.

Are workshops accessible to people with disabilities?

If you're able to view the introductory video for each workshop, perform the required tasks,
and move to the designated workspace, you can participate with an instructor's assistance.
Hakone Craft House is located within Gora Park.
Please see the Gora Park FAQ for related information.
https://www.hakone-tozan.co.jp/gorapark/intro/#notice

Which workshops are most popular?

Our glassblowing workshop is a favorite, but all our workshops receive excellent feedback,
and we have many repeat customers.

How long do the workshops last?

Glassblowing	About 15 minutes per person.
Electric Potter's Wheel	Around 40 minutes (several people can take part at the same time).
Pottery Painting	Around 60 minutes (several people can take part at the same time).
Sandblasting:	About 60 minutes for the activity, plus a 30-minute processing time (several people can take part at the same time).
Kiriko Cut Glass	Around 60 minutes (several people can take part at the same time).
Laser Engraving	About 30 minutes for the activity, plus a 30-minute processing time (several people can take part at the same time).
Lampwork Bead-making	About 15 minutes for crafting, 50 minutes for cooling, and 30 minutes for assembly (per person).
Vintage Beads	Around 60 minutes (several people can take part at the same time).

Is there anything I need to bring or wear for the workshops?

There's no specific dress code.
We provide aprons and all necessary materials at the workshop.
However, please note that outerwear made of synthetic fibers is not permitted during
the glassblowing workshop.

Can I participate if I have long nails or nail art?

Regular nail art shouldn't be a problem. We provide gloves for the glassblowing workshop.
However, depending on the workshop, excessively long nails or elaborate decorations could interfere with the activity, and in some cases,
may prevent participation.
Please be aware that the electric potter's wheel workshop is not suitable for those with long nails.

How much creative freedom do I have in the workshops?

Certain techniques have limitations on what you can create.
We have samples of possible projects at the reception desk to give you some ideas.
After you've chosen a project and filled out the registration form,
an instructor will guide you through the creation process.

I'm a complete beginner. Can I still join a workshop?

Absolutely! Our instructors are here to help everyone, including beginners and those who aren't confident in their crafting skills, have an enjoyable and successful experience.

What happens if I make a mistake?

Our instructors will guide you, aiming for a result similar to your chosen sample.
The real joy is in the hands-on experience,
and each handmade piece has its own unique charm.
Check out our customer creations gallery on social media for examples!
If something breaks during the workshop,
we'll usually ask you to start a new piece right away.

How messy are the pottery workshops?

You'll be working with clay, so your hands will get dirty during the electric potter's wheel workshops.
You can wash up at the workshop afterwards.
The electric potter's wheel uses a wetter clay to form the pieces,
so there might be some splashing.
We provide aprons and lap covers to help protect your clothes.

When will I receive my finished piece?

Glassblowing	Your piece will be shipped four to five days after your workshop.
Electric Potter's Wheel	These pieces are shipped approximately two months later, after firing and glazing.
Pottery Painting	Your piece will be shipped around 10 days after your workshop.
Sandblasting, Kiriko Cut Glass, Laser Engraving, Lampwork Bead-making, and Vintage Beads:	You can take your piece home with you on the same day.

※We do not offer in-store pickup for glassblowing pieces.
※Some pieces made in kiriko cut glass workshops will need to be shipped.

Is it possible to make more than one piece during a workshop?

Electric Potter's Wheel:You can create two to three pieces during the session.
Glassblowing and Lampwork Bead-making:Please book a separate reservation for each piece you'd like to make (two pieces require two reservations).
Sandblasting, Kiriko Cut Glass, Laser Engraving, and Vintage Beads:Please book consecutive time slots if you wish to make multiple pieces.
Pottery Painting:Please inform us at reception.

Is it possible for two people to collaborate on one piece?

We apologize, but each participant must create their own individual piece.
While adult companions may offer limited assistance to younger children or participants
with disabilities in certain workshops, the instructor will provide the primary guidance.

Is there usually a wait time for workshops?

If you have a reservation, please arrive at your scheduled time.
You'll have some time to look at the samples and choose your project before the workshop begins.
Please be aware that there might be slight delays depending on how busy we are or other operational factors.
Walk-ins are welcome, but there may be a wait time depending on availability,
especially during peak seasons like Golden Week and the Obon holidays.

Can our group's pieces be shipped together?

Yes, we can ship your pieces together or individually, whichever you prefer.
You'll fill out the shipping form(s) at the reception desk on the day of your workshop.

Do you ship overseas?

Yes, we ship internationally using a courier service.
However, please be aware that we are unable to ship to the following countries:
Asia: China, Philippines, Mongolia, India
North/Central America: Canada, Mexico
Europe: Portugal, Russia
South America: Argentina, Paraguay, Brazil, Venezuela
Middle East: Qatar, Saudi Arabia
Please see our international shipping guide (PDF) for more information.

Can I just participate in the experience without taking the finished product with me?

Yes, you're welcome to join a workshop just for the experience. This is a popular choice, particularly among our international visitors. Please keep in mind that the workshop fee remains the same.
Participants in the glassblowing and electric potter's wheel workshops will receive a complimentary piece made by one of our staff. You're welcome to take home any pieces you make during the sandblasting, kiriko cut glass, laser engraving, vintage beads, and Lampwork bead-making workshops. This is not an option for pottery painting.

Do you offer airport delivery for finished pieces?

We are sorry, but we do not deliver to airports.

What should I know about the Lampwork bead-making workshop?

In this workshop, you'll make your own Lampwork glass bead, which can then be turned into a necklace, bracelet, keychain, or other accessory for an additional fee.
(We sell pre-made obidome and rings, but these are not part of the workshop.)

Besides the standard course, we have a special earring course (from ¥5,280).
To book the earring course, reserve the regular Lampwork workshop and pay the price difference on the day.

The standard Lampwork beads are about 1.5 cm. We also have a course where you make two smaller beads, about 1 cm each.

Here's a breakdown of the Lampwork workshop pricing:
The basic workshop starts at ¥3,080 for one bead. The total cost for the workshop and a finished accessory is usually around ¥4,000 to ¥5,000 per person.

The Lampwork workshop is open to children in elementary school and older.
No adult supervision is needed, as you'll receive one-on-one guidance from an instructor.
Children under the minimum age are not permitted to participate in the bead-making portion of the workshop.
However, an adult can make the bead,
and a younger child can then choose the accessory findings.

The beads need 50 minutes to cool. While you wait, feel free to explore Gora Park or have a snack at the park café.
If you're short on time, please let us know at reception when you arrive,
and we can discuss options.

You can make multiple beads! Just be sure to book a spot for each bead you want to create (e.g., two beads = two reservations).
Please keep in mind that each bead requires additional time and materials,
and will be charged accordingly.

How can I make a reservation?

Yes. You can make a reservation through the reservation site by clicking on the reservation
on this homepage.Reservations:Hakone Craft House Reservation Site
(Please gather 30 minutes before the experience time. Please note!)

When do reservations start being accepted??

Reservations for the following month will be accepted on the reservation site from the
afternoon of the 14th to the 15th of each month.
Please check the "Notice" on the reservation site for a detailed update schedule.
(Due to circumstances, reservations may be updated on dates other than those listed
above.)
*Reservations are accepted on a monthly basis.
Example: Reservations for April 1st to April 30th will start being accepted on March 15th.

Can I cancel my reservation? What is the cancellation fee?

You can cancel from the "My Page" on the reservation site until midnight on the day of the
experience.
You cannot cancel by yourself after midnight on the day of the experience.
A cancellation fee will be charged.
Please be sure to contact us if you wish to cancel on the day of the experience.
If you make a reservation on the site on the day of the experience, please note that the
cancellation time has passed, so if you change the time or reduce the number of people, a
cancellation fee will be charged.
For details, please check the cancellation policy: Cancellation Policy

Hakone Craft House
TEL: 0460-82-9210
(Normal business hours: 10:00-17:00)

Can I change the number of people in my reservation?

(For reservations made on the Craft House website)
To reduce the number of people, please cancel the individuals you wish to remove via the "My Page" section of your reservation.
To increase the number of people, you have two options: either cancel the entire reservation and rebook with the correct number,
or make a separate reservation for the additional people.
Please note that same-day cancellations incur a 100% cancellation fee,
so any changes must be made by the day before.

Can I change my reservation time?

Please make a new reservation for your preferred time through the same website
you used for the original booking, then cancel your initial reservation.
If your desired time is unavailable, the reservation time cannot be changed.
Please confirm availability before canceling.
A 100% cancellation fee applies to same-day cancellations,
so please complete any changes by the previous day.

Can I still participate if I'm late for my reservation?

Please arrive 30 minutes prior to your experience's start time to complete the necessary registration.
Arriving late may result in your being unable to participate and could incur a cancellation fee.
Please be punctual. If you anticipate a delay, please contact us by phone immediately.

Can I use discount coupons with my reservation?

Online reservations require card payment; therefore, discount coupons cannot be applied to the initial booking.
However, you may use discount coupons for any optional add-ons to your experience on the day of your visit.

How are refunds handled for canceled online reservations?

Refunds are issued by your credit card company. Processing times vary and can take one to two months to complete, depending on your provider.

Are there any reservation payment options besides credit card?

Reservations can only be made with a credit card.

Can I participate without a reservation?

Walk-ins may be possible depending on availability,
but we strongly recommend booking in advance.

Is it possible to reserve the "Lampwork Beads Accessory Experience (Assembly Only)"?

We regret that reservations are not accepted for the " Lampwork Beads Accessory Experience (Assembly Only)". Participation is on a first-come, first-served basis.
Please register at the Lampwork workshop reception upon arrival.

Is there an admission fee?

Hakone Craft House is located within the historic Gora Park,
which has a history spanning over 100 years.
An admission fee to Gora Park is required: ¥650 for adults,
while children of elementary school age and younger enter free of charge.
https://www.hakone-tozan.co.jp/gorapark/intro/

When is the facility closed?

While we don't have regularly scheduled closing days,
Gora Park itself closes a few times throughout the year.
Certain experiences may also be unavailable due to equipment maintenance.
We announce these closures on our website and Instagram.
Please refer to our business calendar for details.
https://www.crafthouse.org/calendar2022.pdf

Is parking available?

Paid parking is available at Gora Park. Please note that we do not offer parking discounts.
https://www.hakone-tozan.co.jp/gorapark/access/

Are pets allowed?

Pets are not permitted inside the Hakone Craft House building.
However, they are allowed within Gora Park.
While pets may accompany you to the terrace seating area of the glassblowing studio,
we may request that you refrain from doing so in consideration of other guests.

Are there dining options?

Within Gora Park, you'll find ISSHIKIDO, which specializes in sandwiches, and Cafe PIC.
Dining is not permitted inside Hakone Craft House.

Is there anywhere to store luggage?

Glassblowing participants can use shelves within the studio for small bags.
Other workshops provide storage bins at each workstation.
As these are not lockable, please manage your valuables personally.
Coin-operated lockers are also available at Gora Park's main entrance.
We are unable to store oversized luggage.

Is re-entry to Gora Park permitted?

Same-day and next-day re-entry are allowed. Please show your receipt at the park entrance.
Holders of unlimited-entry passes and combined Gora Park/Hakone Art Museum tickets may re-enter at any time.

Do you have nursing rooms or baby facilities?

Unfortunately, we do not have dedicated nursing rooms or baby areas.
Diaper-changing tables are located in the restrooms on the first floor of the main building and inside the Tonbodama workshop.

Are strollers permitted?

We regret that, due to the historic nature of Gora Park and its many stairs and inclines,
strollers and wheelchairs are not permitted.
https://www.hakone-tozan.co.jp/gorapark/intro/#notice

Do you accept credit cards or electronic payments?

We accept cash and credit cards.

Can non-participants enter the building?

Yes, entry is open to everyone. Our souvenir shop, Komamonoya Hakone,
is located on the second floor of the main building. (Please understand that seating within the workshops is reserved for those participating in the experience.)

Are there any seating areas for resting within Hakone Craft House?

There are no dedicated rest areas besides the workshop seating.
Please utilize the benches or cafes located within Gora Park.

What constitutes a "group" booking?

Groups are defined as 10 or more individuals.
For 9 or fewer participants, please book via our standard online reservation system.

Are group discounts available?

We do not offer group discounts.
However, groups of 10 or more with a single delivery address qualify for free shipping.
(Shipping is limited to within Japan.)

How do I book for a group?

Please submit your desired date/time, number of participants,
and preferred activity via the group booking form.
Groups of 10+ (individuals):https://form.run/@yoyaku-crafthouse
Groups of 10+ (travel agencies):https://form.run/@yoyaku-agent-crafthouse
Booking Deadline: Group reservations for the following month close on the 14th of the current month.
(e.g., Reservations for October must be submitted by September 14th).

Can we park a large bus or minibus?

Yes, parking is available.
Please notify us at the time of booking if you will be arriving by large bus or minibus.

Regarding receipt issuance for the Craft House Reservation Site and Jalan Reservation

If you used online card payment when making your reservation, you can view your receipt
data from the "Craft House Reservation Site" My Page the day after the experience ends.
Please note that receipts for online card payments cannot be issued at the store.

Can I take photos of the activities and the store?

You are welcome to photograph yourself and your group during the experience.
Photography of the store interior, product samples, and merchandise is also allowed.
However, please refrain from photographing other customers or their experiences.